Return, Refund and Exchange Policy
Wow! That’s Bizarre! We are so sorry to hear this! In the unlikely event that you’ve received a faulty item please get in touch with our support team
[email protected] and someone will get this sorted out for you.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Dear customers we only accept refunds for item that are lost in transit, damaged or broken, and if the wrong item was shipped out to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
[email protected] and send your item to: 931 Village Blvd Suite 905, West Palm Beach, FL, 33409, United States.
Shipping
To return your product, you should mail your product to: 931 Village Blvd Suite 905, West Palm Beach, FL, 33409, United States.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Process
To start the process, please send us an email with the following information:
Your name
Order number
The issue (faulty product, wrong size)
What you'd like (exchange or refund)
If you have any questions, please don't hesitate to email us.